Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Susie’s Sheepskin Boots‘ relationship with you in relation to this website.

The term ” Susie’s Sheepskin Boots” or “us” or “we” refers to the owner of the website whose registered office is:


Wild and Woolly Workshop
Spring Gardens,
Narberth,
Pembrokeshire,
SA67 7BT.

The term “you” refers to the user or viewer of our website.The use of this website is subject to the following terms of use:

Returns & exhange policy

You can return goods within 14 days of purchase. All returns must be in 100% new condition, unworn. Be careful to ensure that you only try boots and slippers on a carpet or rug. Please ensure returned items are packaged safely as we cannot accept damaged returns. Goods returned by you are your responsibility so please obtain proof of postage.

Cancellation

To cancel an order please contact us immediately. If the size is wrong we can exhange them but are unable to pay the postage cost if you have incorrectly specified the size.

Delivery

Items we have in stock will be sent off to you within 5 working days. If we need to make your order from scratch, please give us a maximum of 28 days. If we are unable to make your product in your chosen colours we will contact you to discuss alternative ideas. In the unlikely event of you not finding a colour scheme to make you happy, we will return your payment.

Postage and Packaging

Within the UK our postal charges are £5.20.

What size to order

Our sheepskin boots come in standard shoe sizes and are a really snug fit. If you are unsure as to what size to order, measure your foot from the back of the heel to the tip of the toe and let us know the details.

European Size conversion chart

For any European visitors, a sizing conversion chart can be seen below.

UK
3
4
5
6
7
8
9
10
11
12
13
EU
36
37
38
39
40
42
43
45
46
47
48

We are easy to contact – email or telephone

Telephone times, Tel: 01834 861047 (9am – 5pm Monday – Saturday). Give us a ring, no robots, bad music, buttons or long waits – real people with drive and passion will answer your call. Payment To order from this Web site you simply add your desired products to your shopping basket and follow the instructions to the checkout. You are prompted for your delivery details before you are asked to proceed to PayPal, our secure payment merchant. You are not needed to have a PayPal account in order to complete your order and none of your payment or bank account details are held with us, they are processed securely with PayPal. Please read our Privacy Policy for more information.